Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Hi, I’m
Markus Li Tang Chung
Summary
Overview
8
years of professional experience
Work History
Jomo KitchenTseung Kwan O/Tai Koo
All Rounded Barista
12.2023 - Current
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Omotesando KoffeeIFC
Senior Barista
09.2023 - 12.2023
Job overview
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Innovated new drink recipes that became popular menu items among regular patrons.
Cookie VisionTai Hau/Central
Shop Supervisor
12.2022 - 08.2023
Job overview
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
FinePrintSai Wan
Senior Barista
06.2022 - 12.2022
Job overview
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Innovated new drink recipes that became popular menu items among regular patrons.
Artisan Brewer
04.2021 - 10.2021
Job overview
- Shop Supervisor
- Handle and create Schedule
- QC the product quality
- Set the customer service standard
- Organize event
Twins Kitchen Company Ltd
Barista
05.2020 - 04.2021
Job overview
- Customer Service
- Making coffee product
- Cashier
- Order and Cleaning
Watson's Wine
Customer Service Associate
03.2019 - 09.2019
Job overview
- Customer Service
- Cashier
- Introduce wine to customer
- Reply email to different department
Second Draft
Barista Manager
09.2016 - 02.2019
Job overview
- Create new coffee & cocktail product
- Coffee Training
- Set up the POS
- Management the operation of the bar
Education
WSET
Level 2 in Wines & Spirits
07.2019
University Overview
Hong Kong Design Institute
Higher Diploma in Film & TV from PhotographVideoTV station operationScript
07.2011
University Overview
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team Leadership
- Order Taking
- Cleanliness
- Adaptive and creative
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
Languages
Markus
Li Tang Chung
Personal Information
Personal Information
Title: LIFESTYLE EXPLORER & PROFESSION BARISTATimeline
All Rounded Barista
Jomo Kitchen
12.2023 - Current
Senior Barista
Omotesando Koffee
09.2023 - 12.2023
Shop Supervisor
Cookie Vision
12.2022 - 08.2023
Senior Barista
FinePrint
06.2022 - 12.2022
Artisan Brewer
04.2021 - 10.2021
Barista
Twins Kitchen Company Ltd
05.2020 - 04.2021
Customer Service Associate
Watson's Wine
03.2019 - 09.2019
Barista Manager
Second Draft
09.2016 - 02.2019
WSET
Level 2 in Wines & Spirits
Hong Kong Design Institute
Higher Diploma in Film & TV from PhotographVideoTV station operationScript